Refund policy
RETURN & REFUND POLICY
At The Busy Brain, we want you to be happy with your purchase. If you have a problem with your order or would like to request a return, please review the policy below.
1. Return Eligibility
Non-defective items
You may request a return within 7 days of receiving your order for items that are unused, in their original condition, and include their original packaging and accessories. Proof of purchase is required.
Returns are subject to review and approval. Items that show signs of use, damage, or misuse may not qualify.
Damaged, defective, incorrect, or missing items
If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 30 days of delivery. Include your order number and clear photos or videos showing the issue so we can investigate and determine the appropriate resolution.
Depending on the circumstances, a refund, replacement, or other resolution may be available.
2. How to Request a Return
Please contact us at hello.thebusybrain@gmail.com before returning any item.
Include your order number, the reason for your request, and any relevant photos or videos. We will review your request and provide return instructions and the appropriate return address if your return is approved.
Please do not send items back without receiving return authorization and instructions. Returns sent to an incorrect address may not be accepted.
3. Return Shipping Costs
For approved returns due to personal preference or other non-defective reasons, the customer is responsible for return shipping costs.
For damaged, defective, incorrect, or missing items, please contact us before shipping anything back. We will review the issue and explain the next steps.
4. Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method, subject to applicable payment-processing times and legal requirements.
Original shipping charges and other fees may be non-refundable where permitted by law. Refund eligibility and any applicable deductions will be communicated during the return process.
5. Replacements and Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly with supporting photos or videos. We will investigate and let you know whether a replacement, refund, or another resolution is available.
Replacement requests are subject to review and product availability.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation may be possible before the order has entered processing. Once processing or shipment has begun, cancellation may no longer be available.
7. Delivery Issues
If your order has not arrived or tracking appears incorrect, please contact us at hello.thebusybrain@gmail.com so we can investigate.
Delivery investigations may require additional time and supporting information. We will review each case and communicate the available next steps.
8.EXCHANGES
We do not offer direct exchanges at this time. If you need a different item, please contact us regarding a return and place a new order after your return has been approved.
9. Contact Us
For questions about returns, refunds, replacements, or order issues, contact:
The Busy Brain
Email: hello.thebusybrain@gmail.com
Please include your order number in all communications so we can assist you as quickly as possible.